Note: your products may be shipped in more than one package if you order several items together.
For electric tools, we will ship a national standard plug or a conversion plug in the package.
Shipping Policy:
For all international shipments (outside the contiguous United States), any tax or duty shall be borne by the buyer.
The final cost of the order does not include import duties and sales taxes, all these additional fees must be paid by the customers.
You should expect to pay any amount charged by the government in your respective country. This includes, but is not limited to, duties, taxes and any extra fees charged by the courier company. We are not responsible for any extra charges once the original package is shipped.
*If the customer refuses to pay these additional charges, the package may be dropped by customs or returned to us. In this case, we will not refund any amount for this order.
The ETA with your order may be adjusted based on actual circumstances, sorry for the inconvenience.
If you refuse to receive the package we sent you, we will not refund your order.
• Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-5 business days and is NOT included in the overall “shipping time”.
• Shipping times can be affected by variable customs clearance times or public holidays.
• Some products may be out of stock in our warehouse. In this case, for a timely delivery, we will have our factory ship your items directly from China. (Please note that the package will not spread viruses based on CDC.) Will You Catch The New Coronavirus Via Packages Or Mail From China?
Warranty Policy:
Generally, MelodySusie offers a 6-month warranty covering manufacturing and quality issues (natural causes or human errors are not included). But we will have 12-months warranty made through meldoysusie.com (including nail drills and nail lamps part only). If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form to let us know what we can do to help you.
Please note this page of warranty and return is for purchases made through meldoysusie.com, the MelodySusie Direct store or Maple Leaf Shop store on Amazon. For purchases made through MelodySusie's authorized resellers, please contact them directly.
*Please note:
1. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. If the customer fails to pick up the goods on the specified date as required, and the goods are damaged, we will not issue a refund for this order. If the goods are returned to the warehouse by courier, the customer must pay an additional fees.
3. Within the warranty period, the replacement is free but the shipping fee will be charged accordingly after 3-months.